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News

Scheurer Announces Spring CPR and First Aid Classes

For dates and times of classes, please click here

Marlette Regional Hospital Offers Monthly Preventive Health Screenings

Preventive health screenings and monitoring is one of the best things you can do to stay healthy and ward off chronic diseases such as diabetes, heart disease, and cancer. Unfortunately, due to...

HCECM Members Announce Golf Outings

For a list of 2019 golf outings, please click here

MRH Offering Matter of Balance Classes

Every Monday & Wednesday 10 a.m. – 12 p.m. June 3rd – June 26th Classes are held twice per week for 4 weeks for 2 hours each Marlette Regional Hospital East Campus 2861 Main Street,...

Diabetes Education Program Coming Soon to Deckerville

Marlette Regional Hospital and Deckerville Community Hospital, as affiliates of United Healthcare Partners, are pleased to offer diabetes self-management services in two convenient locations,...

Community Fitness Classes Session #3

May 6 – June 28 McKenzie Health System is pleased to be able to provide a variety of fitness classes. Aqua Aerobics, Low Impact, Senior Exercise, and Tai Chi. For more information and to...

Marlette Regional Hospital’s $10 Sports Physicals Begin in June

Marlette Regional Hospital’s family healthcare offices will begin offering reduced price sports physicals to area athletes for a cost of ten dollars, and half of the proceeds will be donated...

McLaren Bay Region Announces Community Classes

At McLaren Bay Region , we understand that your health is your main priority. That’s why we offer classes and events that make keeping your health in check simple. We back you up in your life...

Marlette Regional Hospital’s $10 Sports Physicals Begin in June

Marlette Regional Hospital’s family healthcare offices will begin offering reduced price sports physicals to area athletes for a cost of ten dollars, and half of the proceeds will be donated...

A Matter of Balance Program Will Be Offered in Marlette

Marlette Regional Hospital (MRH) is offering A Matter of Balance program free of charge to area seniors aged 60 years and older who have physical limitations due to concerns about falling. A Matter...

McLaren Caro Region Earns Governor's Award of Excellence

For more information, please click here

MLaren Caro Region Announces DAISY Winner

For more information, please click here

McLaren Caro Region Announces Employee of the Year

For more information, please click here

Orthopedic Surgeon Opens Clinic in Marlette

Marlette Regional Hospital is pleased to share that a new board certified orthopedic surgeon specialist will be seeing patients through the Specialty HealthCare Services office at Marlette Regional...

The Aleda E. Lutz VA Voluntary Service is Recruiting Volunteers

Aleda E. Lutz VA Medical Center’s Voluntary Service is currently looking for new volunteers to join our team and assist Veterans at our medical center located at 1500 Weiss St, Saginaw, MI...

Marlette Regional Hospital Offers Community Garden Plots

Marlette Regional Hospital is pleased to announce that they will once again have a Community Garden and area residents are invited to participate by adopting a garden plot! There is no cost to...

VA launches new health care options under MISSION Act

WASHINGTON — The U.S. Department of Veterans Affairs (VA) launched its new and improved Veterans Community Care Program on June 6, 2019, implementing portions of the VA Maintaining Internal...

Marlette Hospital Auxiliary Supports Patient Care with Purchases

Through various fundraising efforts throughout the year such as the $5 Jewelry Sales, Fall Vendor Sale, Harvest Hoedown, and Silvique Jewelry Sale, the Marlette Hospital Auxiliary is able to purchase...

Care Coordination is in the Spotlight at June’s Lunch & Learn

McKenzie Health System is pleased to present Heather Merriman, RN and Danielle Dral, RN as the featured speakers at the June Lunch and Learn workshop, scheduled for Wednesday, June 19, 2019, from...

McLaren Caro Region Foundation Grants Scholarships

Congratulations again to Nathan Furst, Bryanna Funsch, and Kyle Severn for being the recipients of our MCR Foundation scholarships. They are pictured here with Tiffany Behrends, Foundation...

McLaren Caro Region Recently Announced Art Show Winners

We recently held our 2nd Annual artwork contest for all third grade students in Tuscola County. Each student was asked to draw what it looks like when they go to the hospital. One winner from each...

Dr. James Kosiur to offer Orthopedic Services in Port Sanilac

Making it more convenient for community members to receive the orthopedic care they need, Dr. James Kosiur will begin seeing patients at Lakeshore Internal Medicine in Port Sanilac on June 12. A...

Farmer’s Market Returns to Aleda E. Lutz VA on Tuesdays Beginning June 18

The Aleda E. Lutz VA in Saginaw, 1500 Weiss Street, welcomes back the Farmer’s Market to their front lawn. The Farmer’s Market is a great way to introduce locally-grown produce and other...

McLaren Bay Region 4 Week Childbirth Series begins - Tuesdays - June 4 -25

Facility Health Pavilion, 3175 West Professional Drive, Bay City Date Tuesday, June 04, 2019 Time 6:30 pm - 9:00 pm Description Class provides information on the process of labor and birth, including...

Delta College Camp Health and Wellness

Find out what health career you want. For students entering grades 9-12. Tuesday through Thursday, June 18 - 20, 2019 For more information, please click here

Harbor Beach Hospital Foundation Benefit Dinner

Wednesday, June 19, 2019 Harbor Beach Resort Buffet Dinner Served 4:30-7:30pm For an event flyer, please click here

Delta College Camp Health and Wellness

Find out what health career you want. For students entering grades 9-12. Tuesday through Thursday, June 18 - 20, 2019 For more information, please click here

Delta College Camp Health and Wellness

Find out what health career you want. For students entering grades 9-12. Tuesday through Thursday, June 18 - 20, 2019 For more information, please click here

Scheurer HeartSaver CPR Class

June 22nd: Heartsaver CPR Class located in the Wilson Education Center 9:00 am – 12:00 pm

McLaren Bay Region Colorectal Cancer Screening

Wednesday, June 26 | 6:00 p.m. - 8:00 p.m. This low-cost Colorectal Cancer Screening allows patients to complete a simple stool test in the comfort of their own home. Kits are available for pickup on...

Ascension St. Joseph Foundation Charity Golf Classic

Ascension St. Joseph Hospital Red Hawk Golf Club, Tawas City Contact: Michelle Bacarella 989-362-0159 Michelle.Bacarella@ascension.org stjosephhealthfoundation.org

Scheurer Babysitting Training

June 28th: Babysitting Training located in the Wilson Education Center 8:00 am – 3:00 pm

McLaren Caro Region implements new emergency department partnership with American Physician Partners

Mark AugsburgerA visit to the emergency room can be one of the most stressful, unpredictable, and potentially frustrating experiences of a person’s life.

But a new partnership at McLaren Caro Region, along with a host of patient-centered initiatives, could ease some of that experience as part of an effort to decrease wait times, make diagnosis more efficient and accurate, and improve patient satisfaction.

“The Emergency Department is always the front door to the hospital” says Marc Augsburger, president and CEO of McLaren Caro Region. “At this point of entry into the hospital system, you must be ready at all times with top notch, well trained healthcare providers.”

A new partnership

Dr. Brad BlakerAugsburger says the most important place to make that impression is through the hospital’s staff, which influences everything from patient wait times and physician accuracy, to whether or not patients feel both physically and emotionally cared for. Securing a partnership with an effective and proven emergency department staffing agency is a critical component to the health of the people a hospital serves.

“We needed a partner who shared our vision and would be able to improve the metrics that McLaren uses to evaluate their emergency departments and we believe that American Physician Partners is a great fit,” he says.

Yvonne Vandecar, RN BSNAmerican Physician Partners (APP) is an emergency medicine management company focused on providing qualified care providers and management services to hospitals while placing an emphasis on developing local leaders, creating a team-based culture, and establishing long-term stability within a department.

Through APP’s approach to staffing and department culture, Gadsden Regional Medical Center in Gadsen, Alabama, saw a 47 percent decrease in patients who left without treatment, a 34 percent reduction in door-to-bedtime, and decreased the average length of stay by 87 minutes.

Along with improving the efficiency of the emergency department, Augsburger says McLaren is establishing new initiatives aimed to improve the interactions between physicians and patients.

Improving both physical and emotional care

“Patient satisfaction is extremely important to us and we take each patient and family member’s experience very seriously,” he says. “We want to assure everyone that we’re here to listen, to take care of them in the best possible way, making sure that no one feels like ‘just a number’.”

“Our staff work very hard to listen carefully to each patient and their family and then make sure that our communication back to them and with them is understood,” Augsburger says. “Critical messages can be misunderstood during these stressful times and we want to make certain that our message delivery is clear and concise. Our staff work very hard to bridge the gap between physicians and patients which can contribute to the overall healing process.”

Leading the emergency department as medical director, Brad Blaker, DO, comes with over 20 years of emergency department experience.

“The key part of a medical director’s job is to get physicians, staff, and patients all working together as a cohesive team,” Augsburger says. “Dr. Blaker has that ability. He’s able to put on his administrative hat and understands the requirements for our metrics while making sure things are done right. But more importantly, he’s able to connect those things to the frontline of the emergency department and everything in between: from what’s happening on the floor, to what’s happening with surgical specialists, to building relationships with patients. Bridging those gaps and executing the various elements across teams takes a certain kind of leader, and Dr. Blaker has demonstrated that he is that kind of leader.”

A new effort to exceed expectations

“I think working clinical shifts is a huge piece of being a medical director,” says Dr. Blaker. “It would be very difficult for me to effect change, see how the providers work, and understand the problems our hospital partners face if I wasn’t working on the floor with them.”

Along with giving perspective to his work as medical director, Dr. Blaker says his hands-on care helps support the message that the emergency department exists for the sole purpose of taking care of people.

“I want to communicate that we are here to take care of patients, and that taking care of patients has to be the primary focus of the nursing staff, the support staff, the provider staff, and everybody who interacts with a patient or a patient’s family in the emergency department.”

An emergency department medical director is responsible for interacting with administration and providers, as well as other departments within the hospital to coordinate health care efforts and prevent bottlenecks between departments. In Dr. Blaker’s case, he also takes on clinical shifts to continue providing direct patient care.

“I also monitor metrics like throughput times and patients who left-without-being-seen, and as I monitor those metrics, I perform administrative duties to make sure all the providers have the tools they need,” he says.

Dr. Blaker says having a consistent staffing pattern, as well as having effective plans and processes in place are the keys to improving those metrics, especially when the emergency department sees a sudden increase in patients.

“On any given day, we can go from having zero patients in the department to having 5 patients within an hour. So what do you do with that volume when it shows up? It’s having the processes in place and the team coming together to push through and take care of the patients.”

Even with all his duties, Dr. Blaker says it’s his responsibility to go beyond the job description.

“One of APP’s goals when it forms a new partnership is to exceed the expectations of patients, providers, and hospital partners,” he says.

The changing face of medicine

“The changing face of medicine is all customer-service related,” he says. “It all starts with just being nice. I want that bolstered on the front door of the hospital. I want the staff to be able to communicate to patients that they understand that they’re scared, they’re hurt, and they have concerns because it goes beyond treating patients like customers - it’s just the right thing to do.”

What does Dr. Blaker want these new plans, processes, and patient-centered initiatives to accomplish for the emergency department?

“I want the reputation of the emergency department to be exceptional; this means the reputations of the medical staff, the administration, the community-based physicians. The patients from the community - I want them coming to this emergency department. That’s what I want. I don’t want them to say ‘Fill in the blank’ is better than we are. When they think about emergency services, I want them to think McLaren Caro Region.”

Teamwork

Yvonne Vandecar is a registered nurse that works on both the med/surg floor and in the emergency department. She says she “loves to make a difference in the lives of others. We often see people during the worst moments of their lives. We don’t have many resources that some of the larger hospitals have, therefore we rely heavily on our physicians.”

Vandecar states that teamwork is what makes the emergency department a place for life-saving health care instead of chaos. “We have really been working on our teamwork over the last two years not only in the nursing department but throughout all of the hospital and adding Dr. Blaker to the team is helping to bring in the emergency department physicians too, Vandecar says.

The physicians have built a positive rapport within the hospital. Not only do they bring positive energy and enthusiasm, they take their time in treating each patient while listening to their concerns. It is refreshing to know the physicians are passionate about the care they give their patients; providing genuine and compassionate care which is making a difference in our whole community.

What to expect

How will a patient’s experience at McLaren Caro Region improve because of this new partnership and these patient-centered initiatives?

“Overall patient satisfaction has already improved,” Augsburger says. “The emergency department will feel more friendly and inviting, and our patients really feel like they’re being listened to and understood.”

Augsburger also says having new leadership and improved teamwork will decrease the total length of stay at the hospital, and improve overall clinical care.

“This is an exciting time for us as we continue to grow and improve to better help the people who are entrusting us with their lives,” he says. “Our partnership with APP and these new initiatives will allow us to serve the community more quickly and more effectively, as well as offer better value and quality.”

 

 

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Bay City, Michigan 48708
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