HCECM
ECMHF


News

Scheurer Grief Support Group

Tuesday evenings at 6:00 PM Country Bay Village, Pigeon, MI Beginning March 5 and ending May 28, 2019 Free meal for participants at 5:30 PM. $10 Suggested donation for series For more information,...

Scheurer Announces Spring CPR and First Aid Classes

For dates and times of classes, please click here

Wedding Bells Ring at Marlette Regional Hospital

It’s not every day that someone gets married at a hospital, but on February 22, 2019, Marlette Regional Hospital was the proud host of an impromptu wedding ceremony and reception! The...

Marlette Regional Hospital & Community Events

Senior Stretch & Exercise Class Mondays and Fridays at MRH East Campus in Marlette This class is offered free of charge every Monday and Friday morning from 8:30 – 9:30 a.m. Light exercise...

$30 Adult Heart Screenings Offered in April at MRH

In partnership with Vascular Health Clinics, Marlette Regional is offering a limited number of $30 adult heart screenings for adults in April. The screenings will be performed by Marlette Regional...

Marlette Regional Hospital Offers Monthly Preventive Health Screenings

Preventive health screenings and monitoring is one of the best things you can do to stay healthy and ward off chronic diseases such as diabetes, heart disease, and cancer. Unfortunately, due to...

Marlette Regional Hospital Employees “Commit to Be Fit”

As a healthy start to the New Year, Marlette Regional Hospital employees faced off in a “Commit to be Fit” six-week weight-loss challenge. Teams of employees worked together to achieve...

Sandusky NHS Students Raise Funds for B.C.U.P.S. Program

In observance of winter homecoming festivities, Sandusky National Honor Society (NHS) and Sweetheart candidates dedicated Sweetheart Week to raising awareness about cancer and giving back to local...

Marlette Regional Hospital Expands Inpatient Therapy Services

Marlette Regional Hospital is pleased to share that their inpatient therapy services have recently expanded with the addition of the TRAN-SIT® car transfer training unit. TRAN-SIT® features...

McLaren Bay Region Earns Blue Distinction® Centers+ Designation for Cardiac Care

Blue Cross Blue Shield of Michigan has recognized McLaren Bay Region with a Blue Distinction Centers+ for Cardiac Care designation, as part of the Blue Distinction Specialty Care program. Blue...

Healthy Lifestyle Focuses on Human Trafficking on March 25

The Healthy Lifestyle Series is addressing a serious and timely topic at its March 25 workshop on “Human Trafficking” which will be presented by Stephanie Krieger, Analyst/Engagement...

McKenzie Health System First in State to Earn Level 3 Geriatric Emergency Department Accreditation

A clear signal of its focus on care for older adults, McKenzie Health System recently earned a Level 3 Geriatric Emergency Department Accreditation from the American College of Emergency Physicians....

HCECM Members Announce Golf Outings

For a list of 2019 golf outings, please click here

MHS Healthy Lifestyle Workshop

March 25, 5:30 p.m. Location: McKenzie Health System Dining Room, 120 Delaware Street, Sandusky Guest Speaker: Stephanie Krieger, Analyst/Engagement Specialist, s7 Consulting Topic: “Human...

MHS Change 4 Life Support Group

March 26, 6:30 p.m. Location: Sandusky Presbyterian Church Meeting Room, 104 Lexington Street, Sandusky Discussion Leader: Christine Tanton Topic: “Stretch and Be Flexible” FREE,...

McLaren Bay Region Baby Class for BIG KIDS

Wednesday, March 27 | 6:00 p.m. - 7:30 p.m. Designed for siblings ages 3-8 who are expecting a new baby at home, this class includes information about fetal development, newborns, sibling safety, the...

New! Safe@Home Course Offered in Marlette

Marlette Regional Hospital (MRH) is offering a new, instructor-led Safe@Home course for students in grades 4th through 6th to prepare them to be safe when they are home alone. The course will be held...

$30 Adult Heart Screenings Offered in April at MRH

In partnership with Vascular Health Clinics, Marlette Regional is offering a limited number of $30 adult heart screenings for adults in April. The screenings will be performed by Marlette Regional...

Sanilac County Alzheimer’s Disease Support Group

April 5, 1:30 – 2:30 p.m. Location: McKenzie Health System Dining Room, 120 Delaware Street, Sandusky FREE Registration is not necessary

$30 Adult Heart Screenings Offered in April at MRH

In partnership with Vascular Health Clinics, Marlette Regional is offering a limited number of $30 adult heart screenings for adults in April. The screenings will be performed by Marlette Regional...

Harbor Beach Hospital Foundation European Tower Pheasant Hunt

Saturday, April 13, 2019 At Rooster Ranch: 7480 Germania Road, Ubly, MI 48475 For an event flyer, please click here

McLaren Bay Medical Foundation Hosts Fourth Annual 5K

McLaren Bay Medical Foundation will host the fourth annual 5K Walk/Run on Saturday, May 4, 2019 at Uptown Bay City. The 5K Walk/Run will take place at 9:00 a.m., with awards given to the top finisher...

McLaren Caro Region implements new emergency department partnership with American Physician Partners

Mark AugsburgerA visit to the emergency room can be one of the most stressful, unpredictable, and potentially frustrating experiences of a person’s life.

But a new partnership at McLaren Caro Region, along with a host of patient-centered initiatives, could ease some of that experience as part of an effort to decrease wait times, make diagnosis more efficient and accurate, and improve patient satisfaction.

“The Emergency Department is always the front door to the hospital” says Marc Augsburger, president and CEO of McLaren Caro Region. “At this point of entry into the hospital system, you must be ready at all times with top notch, well trained healthcare providers.”

A new partnership

Dr. Brad BlakerAugsburger says the most important place to make that impression is through the hospital’s staff, which influences everything from patient wait times and physician accuracy, to whether or not patients feel both physically and emotionally cared for. Securing a partnership with an effective and proven emergency department staffing agency is a critical component to the health of the people a hospital serves.

“We needed a partner who shared our vision and would be able to improve the metrics that McLaren uses to evaluate their emergency departments and we believe that American Physician Partners is a great fit,” he says.

Yvonne Vandecar, RN BSNAmerican Physician Partners (APP) is an emergency medicine management company focused on providing qualified care providers and management services to hospitals while placing an emphasis on developing local leaders, creating a team-based culture, and establishing long-term stability within a department.

Through APP’s approach to staffing and department culture, Gadsden Regional Medical Center in Gadsen, Alabama, saw a 47 percent decrease in patients who left without treatment, a 34 percent reduction in door-to-bedtime, and decreased the average length of stay by 87 minutes.

Along with improving the efficiency of the emergency department, Augsburger says McLaren is establishing new initiatives aimed to improve the interactions between physicians and patients.

Improving both physical and emotional care

“Patient satisfaction is extremely important to us and we take each patient and family member’s experience very seriously,” he says. “We want to assure everyone that we’re here to listen, to take care of them in the best possible way, making sure that no one feels like ‘just a number’.”

“Our staff work very hard to listen carefully to each patient and their family and then make sure that our communication back to them and with them is understood,” Augsburger says. “Critical messages can be misunderstood during these stressful times and we want to make certain that our message delivery is clear and concise. Our staff work very hard to bridge the gap between physicians and patients which can contribute to the overall healing process.”

Leading the emergency department as medical director, Brad Blaker, DO, comes with over 20 years of emergency department experience.

“The key part of a medical director’s job is to get physicians, staff, and patients all working together as a cohesive team,” Augsburger says. “Dr. Blaker has that ability. He’s able to put on his administrative hat and understands the requirements for our metrics while making sure things are done right. But more importantly, he’s able to connect those things to the frontline of the emergency department and everything in between: from what’s happening on the floor, to what’s happening with surgical specialists, to building relationships with patients. Bridging those gaps and executing the various elements across teams takes a certain kind of leader, and Dr. Blaker has demonstrated that he is that kind of leader.”

A new effort to exceed expectations

“I think working clinical shifts is a huge piece of being a medical director,” says Dr. Blaker. “It would be very difficult for me to effect change, see how the providers work, and understand the problems our hospital partners face if I wasn’t working on the floor with them.”

Along with giving perspective to his work as medical director, Dr. Blaker says his hands-on care helps support the message that the emergency department exists for the sole purpose of taking care of people.

“I want to communicate that we are here to take care of patients, and that taking care of patients has to be the primary focus of the nursing staff, the support staff, the provider staff, and everybody who interacts with a patient or a patient’s family in the emergency department.”

An emergency department medical director is responsible for interacting with administration and providers, as well as other departments within the hospital to coordinate health care efforts and prevent bottlenecks between departments. In Dr. Blaker’s case, he also takes on clinical shifts to continue providing direct patient care.

“I also monitor metrics like throughput times and patients who left-without-being-seen, and as I monitor those metrics, I perform administrative duties to make sure all the providers have the tools they need,” he says.

Dr. Blaker says having a consistent staffing pattern, as well as having effective plans and processes in place are the keys to improving those metrics, especially when the emergency department sees a sudden increase in patients.

“On any given day, we can go from having zero patients in the department to having 5 patients within an hour. So what do you do with that volume when it shows up? It’s having the processes in place and the team coming together to push through and take care of the patients.”

Even with all his duties, Dr. Blaker says it’s his responsibility to go beyond the job description.

“One of APP’s goals when it forms a new partnership is to exceed the expectations of patients, providers, and hospital partners,” he says.

The changing face of medicine

“The changing face of medicine is all customer-service related,” he says. “It all starts with just being nice. I want that bolstered on the front door of the hospital. I want the staff to be able to communicate to patients that they understand that they’re scared, they’re hurt, and they have concerns because it goes beyond treating patients like customers - it’s just the right thing to do.”

What does Dr. Blaker want these new plans, processes, and patient-centered initiatives to accomplish for the emergency department?

“I want the reputation of the emergency department to be exceptional; this means the reputations of the medical staff, the administration, the community-based physicians. The patients from the community - I want them coming to this emergency department. That’s what I want. I don’t want them to say ‘Fill in the blank’ is better than we are. When they think about emergency services, I want them to think McLaren Caro Region.”

Teamwork

Yvonne Vandecar is a registered nurse that works on both the med/surg floor and in the emergency department. She says she “loves to make a difference in the lives of others. We often see people during the worst moments of their lives. We don’t have many resources that some of the larger hospitals have, therefore we rely heavily on our physicians.”

Vandecar states that teamwork is what makes the emergency department a place for life-saving health care instead of chaos. “We have really been working on our teamwork over the last two years not only in the nursing department but throughout all of the hospital and adding Dr. Blaker to the team is helping to bring in the emergency department physicians too, Vandecar says.

The physicians have built a positive rapport within the hospital. Not only do they bring positive energy and enthusiasm, they take their time in treating each patient while listening to their concerns. It is refreshing to know the physicians are passionate about the care they give their patients; providing genuine and compassionate care which is making a difference in our whole community.

What to expect

How will a patient’s experience at McLaren Caro Region improve because of this new partnership and these patient-centered initiatives?

“Overall patient satisfaction has already improved,” Augsburger says. “The emergency department will feel more friendly and inviting, and our patients really feel like they’re being listened to and understood.”

Augsburger also says having new leadership and improved teamwork will decrease the total length of stay at the hospital, and improve overall clinical care.

“This is an exciting time for us as we continue to grow and improve to better help the people who are entrusting us with their lives,” he says. “Our partnership with APP and these new initiatives will allow us to serve the community more quickly and more effectively, as well as offer better value and quality.”

 

 

315 Mulholland Street
Bay City, Michigan 48708
Office: (989) 891-8810
Fax: (989) 891-8161
           

 



© 2012-2017 Hospital Council of East Central Michigan