Marlette Regional Hospital Staff Go Above & Beyond for Patients
Each day,
Marlette Regional Hospital marvels at the wonderful care our employees provide
to our patients and residents, especially the unexpected, extra things our
employees do to provide excellent customer service to those we serve.
“And Then
Some” is a program at Marlette Regional Hospital designed to recognize
employees who commit to exceeding the expectations of those we serve and uphold
our ∑3 culture. In our ∑3 culture, ∑very patient gets excellent care,
hospitality, and satisfaction delivered by ∑very employee, ∑very time they
choose MRH. Employees are nominated by their coworkers and winners are selected
each month for recognition and a monetary appreciation gift. Here are some
recent recognitions…
This past
holiday season, Lisa Light-Abrego, a nurse in our acute care unit, was talking
with a swing bed patient that seemed depressed. Lisa asked the patient what her
favorite Christmas memory was and the patient told Lisa how she used to love to
bake peanut butter cookies around the holidays that her kids loved. Lisa asked
the patient for the recipe, went home, baked the cookies, and brought them in
for the patient the next time Lisa worked. This really cheered up the patient
given her health status around the holidays, and she was delighted that Lisa
went above and beyond to make her stay in the hospital special.
Another nurse
from our acute care unit, Nick Bauer, was nominated by a patient for
recognition. A patient was leaving the hospital in the evening when the power
steering in her vehicle started making noises. At the conclusion of Nick’s
shift, he noticed the patient was having car trouble in the parking lot and asked
if he could help. In doing so, he also noticed the patient’s tire was
completely flat, so Nick went home to gather his personal air compressor,
returned to the hospital to fill the patient’s tire, and even lent the patient
his compressor until the vehicle could be repaired. The patient regarded Nick
as an “Angel” and was beyond grateful for going out of his way to help someone
in need.
In our
surgical services department, we had several occasions when the unit had a full
schedule of patient procedures. One particular day, our surgical unit’s central
supply technician, Denise Kavanaugh, learned that we had a busy schedule and
took it upon herself to come in on a scheduled vacation day off to help out her
team. Her team nominated her for going above and beyond for our patients and
the surgical team to ensure that the day ran smoothly.
Rounding out
our December recognitions, one of our patient care technicians, Kim Gierman,
went above and beyond for one of our emergency room (ER) patients. A gentleman
presented to our ER and needed a greater level of care, so it was recommended
that he be transported via ambulance to Port Huron. The patient did not have
someone that could pick him up from Port Huron, so he did not want to pursue
the care he needed. Kim was working that day in our ER and felt strongly that
he needed to pursue the doctor’s medical advice, so she personally offered to
pick him up from Port Huron upon discharge and bring him home, and she did just
that. The patient was grateful that she drove 2 hours there and back to help
him.
To read these
stories and more, please “Like” Marlette Regional Hospital on
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